11/14/09

UPDATED: "My Keurig Doesn't Work... Stopped Working... Won't Dispense Coffee!" Join the Club!

I'm (jokingly) thinking of starting a club for us pathetic losers that love Keurig Coffee Makers so much that we keep buying them or using them even though we know they stop working.

'Matt' wrote me earlier this week to ask if I've done any updates to my Keurig Coffee Maker reviews. Readers will remember I was so in love with my new Keurig last June when we bought it and the Keurig 'My K-Cup' accessory with it that I taught everyone how to grind their own beans and use the 'my k-cup' to help save money on the expensive little k-cups the Keurig brewers use. I have to admit however, I love the little k-cups and we regularly use them more than the personal k-cup.

Well, just two weeks after we fell in love with our Keurig I had to do an update after we were forced to return it and buy our second Keurig coffee maker.

And... this morning I am here to tell you we are on our third Keurig since the last week of June. Why?

They stop working. Plain and simple.

Three (3) Keurig Coffee Machines in 4 1/2 months.

I didn't know it was almost an epidemic of sorts until I started to do searches online and realized almost everyone's Keurig's stop working after a couple of months. Message boards and product review sites all over the web are filled with people talking about it. We've all tried the same things as well. We assume we've done something wrong. We've thought it was plugged with grinds and tried to clean it. We've thought perhaps it needed descaling even though the descaler message is not lit up.

But when readers call the customer service lines for Keurig or contact them by email they find out it's a known problem. The water simply isn't being sucked up and pushed out by the machine.  Customer service has been found overwhelmingly not to be of any help.

This week I struggled with mine every single day. It would hum and heat the water and then....... spit. I would get a teaspoon of water spat into my cup and it would stop. Sometimes I was lucky enough to get about 2 tablespoons but then it would stop. Of course then, we try all the little tricks; lift the handle, lower the handle. Turn off the power. Remove and refill the water reservoir. Unplug the machine and wait a minute before plugging it back in. Sometimes they work. Sometimes they don't.

Yesterday I worked for twelve (12) minutes to get my cup of coffee.

I was late for work, I ended up rushing out the door and spilling that hard-earned coffee all over the white sleeve of my shirt... but darnit I was determined to prevail and get my morning coffee. Twelve minutes of war with the machine (ok... it was a very boring war of me turning it off, turning it on, waiting for it to 'think' and then lifting and pressing the handle but it was war none-the-less).

When I returned home yesterday I saw my machine was gone. Apparently my husband heard my frustration and took it to the store and returned it yet again yesterday as this morning I have yet another new Keurig sitting on my counter. (Thankfully we purchased the protection coverage from the store when we originally bought it!)

BOTTOM LINE: Do I recommend the Keurig Coffee Brewer?

Yes and no.

Yes - because it's hands-down the best coffee you'll drink once you find the exact brand and flavor of k-cup that you prefer. That freshly brewed, 192 degree java is the ultimate cup of coffee.

No - because it's going to break down on you. Our first lasted just 2 weeks. Our second just 3 months. Keurig owners around the globe are talking about it online. Everyone knows they don't work... but we are so spoiled by the coffee we get when it does work that it has us hooked (and perhaps also because we've invest in two cases of k-cups in our cupboards that would be wasted if we pitched the brewer!).

I love my Keurig... when it works.



Editing to add update:  This morning another reader sent me this link to a Yahoo Video showing how one reader cleans his with a toothbrush and it worked for him!  Check it out here.  Thanks for the FYI Kip!! 

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