8/15/21

Frequently Asked Questions to Amazon Fresh Grocery Pickup and Delivery - including "Can I use SNAP EBT to pay for Amazon groceries?"


This morning I found myself reading over the information available about Amazon's Fresh Grocery options.  It's something I probably will never use as I prefer to do all my own grocery shopping, but I have family members who love their grocery order/pickup from Walmart, Target, Sam's Club and Misfit's Market.  As I glanced at the news headlines and wondered if another lock-down was coming for Covid, I thought I'd click on the Amazon Fresh link on my Amazon page and see what it was all about.

Many of my readers probably already use it and know all about it.  But for those who don't, there were some things I found interesting and new to me.  

Mainly, it's free grocery delivery or pickup available to Prime members in select regions that meet the local free delivery or pickup threshold. 
I am not a Prime member - so this bit of information was important to me from the start.

Another surprise was this:  Can I get alcohol delivered?

Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact-free.

Another surprise to me... you can use your food benefits at Amazon.

In most states, you’ll be able to use your SNAP EBT card to pay for SNAP EBT eligible food items on Amazon Fresh and groceries on Amazon.com, without a Prime membership.

Amazon is part of a pilot run by the United States Department of Agriculture (USDA) to accept SNAP EBT online. Currently, customers with a valid SNAP EBT card in all states except Alaska, Hawaii, Louisiana and Montana can use their SNAP funds on Amazon.

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How is Amazon getting groceries to customers during COVID-19?
As we continue to increase our ability to get groceries to customers and ensure the health and safety of our employees, we'll also continue to find more ways to serve customers like reserving the first hour of pickup at Whole Foods Market for at-risk customers, expanding grocery pickup, launching new features, adding additional grocery delivery windows across Amazon Fresh and Whole Foods on Amazon and more.

What qualifies for FREE delivery?
FREE grocery delivery or pickup is available to Prime members in select regions on Amazon Fresh orders that meet the local free delivery or pickup threshold. To check region eligibility, sign into your Amazon account or enter your zip code on this page.

Can I get a single delivery from Amazon Fresh and Whole Foods Market on Amazon?
No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store, you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.

What happens if I want to cancel after I've placed my order?
You may cancel your Amazon Fresh or Whole Foods Market order at any point up until your shopper begins picking your groceries.

Can I get alcohol delivered?
Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact-free.

Can I get a contact-free delivery or pickup?
Yes. Customers ordering delivery from Amazon Fresh and Whole Foods Market can select "unattended delivery" during checkout and your order will be left at your doorstep. (Orders containing alcohol are not eligible for unattended delivery.) With curbside pickup, we'll place your order directly in the trunk of your car.

What is the process for Whole Foods pickup?
You'll receive a text notification when your order is ready for pickup. For the fastest experience, 'Check in' when you're on your way by clicking the link in the text or your order confirmation email on your Amazon mobile app. While checking in, enable location so that we are ready and waiting with your order as you arrive, and select whether you want us to bring your order to your car at the designated pickup parking space (Curbside), or at the in-store pickup point (In-store). Once you reach the store, park in one of the designated pickup spaces. (Note: Some stores do not have the Curbside option. You may be instructed in the app to park anywhere in the lot, or go inside the store to pick up your order.) If you chose Curbside, the store associate will bring your order to your car. If you chose In-store, walk into the store at the 'In-store pickup point' mentioned in the app, and we'll meet you there.

Are tips required?
Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.

How long will my order stay at its proper temperature in its packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.

Can I use my SNAP EBT card on Amazon for groceries?
In most states, you’ll be able to use your SNAP EBT card to pay for SNAP EBT eligible food items on Amazon Fresh and groceries on Amazon.com, without a Prime membership. You will also enjoy free delivery when your purchase is above the minimum order value.

Can I get groceries delivered inside my garage?
In-garage grocery delivery from Key by Amazon is FREE for Prime members and available in select areas. It's a secure, convenient way to receive Whole Foods Market and Amazon Fresh deliveries. It's contactless, too, because there’s no interaction between you and the delivery associate, or the delivery associate and the garage door.

 

 

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